Return & Refund Policy
We strive to make sure you love every purchase. If you are not entirely satisfied with your item, eligible products can be returned under the terms detailed below.
Return Eligibility
All return requests need to be submitted within 30 days of item delivery.
Items qualify for a return only if they satisfy the following criteria:
- Unused, unaltered, and in pristine condition.
- Kept inside original boxes and packaging, with all tags and accessories present.
- Fit for physical inspection and resale to other buyers.
We reserve the right to decline refunds for merchandise returned without original packaging or showing signs of customer wear or damage.
Non-Eligible Returns
Returns cannot be granted for:
- Custom-made or personalized goods.
- Digital products or downloadable assets.
- Gift cards and store vouchers.
- Items marked as final sale or clearance.
- Products broken or damaged after delivery by customer error.
Cancellation Policy
Orders may be canceled within a 12-hour window after purchase. Contact customer care via email immediately to request order cancellation.
Refund Processing
After inspecting your returned product upon arrival, we will issue eligible refunds to your original payment method within 7-10 business days. Please allow additional days for your bank to reflect the statement credit.
Return Shipping
Return shipping fees are the customer's responsibility, except in cases where the received item is defective, damaged, or incorrect. Total shipping costs are displayed at checkout.
Delivery Timelines
Fulfillment handling takes 2-4 business days. Standard shipping requires approximately 7-15 business days.
Damaged or Incorrect Orders
In the event of receiving damaged, wrong, or missing goods, hold on to all original shipping containers and contact us immediately via email to arrange a replacement or solution.
Should you require further clarification regarding our Return & Refund Policy, please email us.